Every Field Type in a WhatsApp Form, Explained — and When to Use Each
Text, Choice, Dropdown, Rating, Date, File Upload — knowing which field fits which question makes forms faster to fill and easier to read.
The Right Field Makes the Form Feel Effortless
A form full of text boxes feels like homework. A form that uses taps for easy answers and typing only where needed feels quick. Here is every field type in the WhatsLead builder and where it shines.
Fields That Collect Answers
Text
A single line — names, cities, short answers. Use it when the answer is unpredictable and short.
Paragraph
A longer, multi-line answer. Great for "Tell us about your requirement" or "Any special instructions?". Use it sparingly — long answers feel like effort.
Phone and Email
Purpose-built for contact details. The phone field is the one almost every form needs, since it identifies the customer in your WhatsApp.
Number
For quantities, ages, budgets, and counts — anywhere you want digits and not words.
Choice
Pick one option from a short list. Ideal for "Preferred time" or "Delivery or pickup?" — fast to tap, easy for you to scan.
Checkbox
Pick several options, or give a single required agreement such as "I agree to be contacted on WhatsApp".
Dropdown
Pick one from a longer list — cities, product categories, services. Use it when there are more than five or six options so the screen doesn't fill up.
Yes / No
A simple toggle for questions like "Have you visited us before?".
Rating
A star rating — perfect for feedback and review forms.
Date and Time
For bookings, deliveries, and appointments. A date picker avoids the "12/10 — is that October or December?" confusion.
Fields That Make the Form Look Better
Title
A heading to break a long form into sections.
Image and Video
Add your product photo, a short intro clip, or a how-to video right inside the form.
Advanced Fields (Pro)
File Upload
Let customers attach a reference photo, document, or resume. Uploaded files are stored for you, with 10 GB of storage included.
Page
Split a long form into pages and choose where each page leads next — or jump straight to submit.
A Quick Way to Choose
| You want to ask… | Use |
|---|---|
| Their name or city | Text |
| Their number | Phone |
| One option from 3–5 | Choice |
| One option from many | Dropdown |
| Several options | Checkbox |
| A quantity or budget | Number |
| A date or slot | Date / Time |
| A long explanation | Paragraph |
| A photo or document | File Upload |
The Golden Rule
Use the lightest field that gets the answer. Every tap you save is a completed form you don't lose.
Ready to collect leads on WhatsApp?
Create your first WhatsApp form free — no credit card required.
Start for free →