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Use Case16 October 2026·5 min read

WhatsApp Forms for Mobile Phone Repair Shops — Quote the Fix Before the Customer Arrives

Cracked screen or dead battery? A WhatsApp form captures the model and the fault so you can give a price range before the customer even walks in.

Everyone Asks the Same Question

"How much to fix the screen?" — and you can't answer without the phone model. The back-and-forth to find out the model, the issue, and whether the phone is still under warranty eats into the time you'd spend actually repairing.

Repair Enquiry Form Template

Fields to include:

  • Full Name (Text, required)
  • Phone Number (Phone, required)
  • Brand (Dropdown) — Apple / Samsung / Xiaomi / Oppo / Vivo / Realme / OnePlus / Other
  • Model (Text, required) — "e.g. Redmi Note 12"
  • What's the Problem? (Checkbox) — Cracked screen / Battery drains fast / Not charging / Water damage / Camera issue / Speaker or mic / Software issue
  • Upload a Photo of the Damage (File Upload) — optional
  • Pickup or Walk-in? (Choice)
  • Urgency (Choice) — Same day / Within 2–3 days / No rush
  • What Customers Gain

    A photo of the damage and a model name let you give a realistic price range straight away. Customers who get a quick, specific answer usually pick you over the shop that says "just come and we'll see."

    Where to Share the Form

  • Google Business Profile — "mobile repair near me" gets constant search volume
  • Shop signboard and counter — a QR code that opens the form
  • Local WhatsApp groups and colony communities — useful for walk-in traffic
  • Instagram — before-and-after repair Reels with the form in your bio
  • Track Repairs Like Jobs

    On WhatsLead Pro, give every response a status as it moves along — New, Contacted, Won — and add a note such as "screen part ordered, ready Thursday". It keeps the jobs straight when you're juggling a counter full of phones.

    > "Hi [Name], for a cracked screen on the Redmi Note 12, an original-quality display is around ₹[price] and takes about an hour. Want to drop it in this evening?"

    Build your repair enquiry form →

    Ready to collect leads on WhatsApp?

    Create your first WhatsApp form free — no credit card required.

    Start for free →
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